Generous warranty policies for your peace of mind

Returns under warranty

For your peace of mind our products come standard with generous warranty policies, covering product defects for a period of up to 10 years*.

Be sure to install your product to the requirements of our installation guides, hold on to your proof of purchase and your product will be covered by our warranty policy.

Please follow our returns procedure and find out more about our warranty policy.

* Please refer to individual product pages for the exact warranty period.

Change-of-mind returns

Although we are confident you will love your new Atdec mount we understand that you may receive your purchase and decide that it wasn’t exactly what you wanted. For whatever reason, you are welcome to return the product within 60 days for a full refund (less return freight), no questions asked. Please see our Returns Procedure for a full explanation of the steps you must take to return your product.

Please note that the returned products should satisfy the following conditions:

If any of these points are not satisfied we reserve the right to deduct up to 50% of the original price.

  • the invoice date is not over 60 days.
  • the original product contents are complete and contained in the original Atdec packaging.
  • the original packaging is not damaged and is in good order.
  • no shipping labels attached to the product box.
  • You must re-pack the Atdec product, including its original packaging, into a new outer package of heavy-duty plastic or cardboard.
  • the Atdec product is not damaged or marked in any way and has not been used.
  • all packing materials, manuals, fixing hardware, tools, parts, and other accessories and documentation that come with your Atdec product must be included.

If the shipping carton of your Atdec product shows obvious and significant damage then you must refuse the shipment and email us immediately at sales@atdec.co.uk. In this case, we will process a refund for you as soon as we receive the return. You don’t have to organise a return for refused product.

Note: Please allow 1-5 business days to receive your refund payment.

Questions? Let us help.

 

Call us

8.30am to 5 UTC +1 hour pm, United Kingdom +44 (0) 3330 117725
 

Send an email

We will respond quickly Send an email